Q: Why should I buy from ShearComfort?
A: ShearComfort has one of the largest selections of Custom and Universal seat covers online. We guarantee the fit of your Custom Seat Covers and offer Risk-Free Warranties to protect our customers from any defects related to workmanship or materials. Our product specialists and customer service team are knowledgeable, friendly, and here to help assist you through the process of selecting a product, ordering, and installation after delivery.
Our turnaround time for fully Custom Fit Seat Covers is 3-5 weeks plus shipping (this may vary during holiday season and current world events). If the seat covers you have chosen will not fit your vehicle, our helpful sales team will contact you to confirm the order and ensure you receive the right product for your vehicle.
Q: If I don’t like my product, can I return them?
A: It is important to know the return policy for custom-made items. We have a fit guarantee on all of our custom seat covers. We also guarantee quality and workmanship. This means that you should expect something that will fit perfectly and will be of excellent quality. But, that is because these products are “made to order” for your specific seats and vehicle.
We ask our customers to be responsible for their choice of color, fabric, and seat configuration. Our guarantee means we will help you with any fit concerns or factory issues with photos for verification.
Most of these questions can be quickly resolved with a few tips about installation or a call from our installation specialists. However, if there are actual fit concerns, we will help you through the process of getting the seat covers made right.
In most cases we will ask for photos. this helps us visualize what you are explaining and helps us to best determine a solution for you. You can also upload your photos and Submit a Request using our Support Center.
Please also see our full Return & Warranty Policy.
Q: Where are you located and what are your hours?
A: Our head office is located in Vancouver, CA. We have factories are in both the US and Canada located on the west coast.
Our office and order desk are open Monday to Friday, 6:30AM – 4:30 PM PST.
Please feel free to leave a message or Submit a Request us after hours and we will get back to you as soon as we can.